COVID-19 Moving to Level 3

CONSULTS

Consultations are still contact free. Therefore, we will collect your pet from the carpark, perform the examination and report back our findings and treatment plans.

Vaccinations – during Level 3 we will be prioritising kitten and puppies. All other routine vaccinations can be postponed until we move to Level 2.

All consultations must be pre-booked and clients are to telephone the clinic upon arrival at our carpark. There are NO “drop in” appointments.

An option is to email (with photographs) your concern to info@npvet.co.nz but be aware that this email is not checked during the weekend or evenings. We will respond to your email generally within 24 hours.

We are operating with reduced staffing and “contactless” consultations can take longer than normal consultations an as such we are still requesting that for this period we only see “essential” cases. A phone call can help in deciding whether a visit is needed or if it can be postponed until Level 2.

SUPPLIES

Pet food, flea and worm products can be posted, couriered or picked up from the clinic BUT must be preordered (telephone 06 758 4006). You can also order from our online store on our website and have them delivered to your door https://bit.ly/3kvZhFW

We operate 3 “contactless” pick-up times from our clinic foyer – 10.00am to 11.00am, 1.00pm to 2.00pm and 4.00pm to 5.00pm. When products are ordered we will arrange the pick-up time with you.

Our phone lines have been extremely busy at times – please be patient we will answer calls as soon as possible.

DOG WASH

Our dog wash will be reopened for use from Wednesday 1st September.

Please respect social distancing with our staff and with other people who are present in our clinic car park.

Thank you.