In 2017 our clinic adopted a new approach to managing all our surgery and inpatient care. We have now successfully trialed and are using Smart Flow; a veterinary practice management software that maximises the efficiently of workflow and enhances patient care.
Your pet’s medical details are uploaded into this secure cloud-based system through the use of i-pads, which you may see our staff using in the clinic. Rest assured we are not checking our Facebook page!
Our staff monitor and act on the alerts and reminders received through this software as well as regular checks as part of our nursing and care plan process ensuring your pet receives optimum care while staying with us. During handover, this system also serves as an accurate update of the situation at the time of guaranteeing continuity of care.